How it works?

Dołącz do nas

1. Join us

Go to the website or download the Nextbika application and:
• select the REGISTRATION,
• fill out the registration form and accept the TERMS OF SERVICE,
• confirm your e-mail address,
• top up with at least PLN 20 (PLN 10 non-refundable initial fee + PLN 10 for use on bicycle rides).
You will receive a PIN to your account via SMS.
That’s all, you can already use our bikes!

Wypożycz rower

2. Rent a bike

Use the Nextbike application or RFID card.

In the mobile application:
• scan the OR code on the bike or enter the bike’s number,
• select RENT A BIKE.
If you have paired an RFID card with your account, place the card on the reader (is located on the bike luggage carrier).

The rental will start with an automatic release of o-lock blockade (is located on the back wheel). While the blockade is released you will hear a characteristic sound.
Have a nice ride!

Zwróc rower

3. Return a bike

Close the o-lock (is located on the back wheel). It is the only way to correctly complete the rental. The bike will be returned automatically after fastening the lock.
Remember! Bike return outside of the station will cost an additional fee.

Do not leave your bike in a hardly accessible place, such as closed parking lots by the shopping malls, closed estates, private properties. e.t.c

Pytania?

4. Questions?

Check the answers in the FAQ. You can also call us: write an e-mail or send a letter.
Use city bikes whenever you like. From the beginning of April to the end of November city bikes are available on a 24/7 basis.

FAQ

HOW CAN I DELETE MY ACCOUNT?

Account removal instruction may be sent by email or letter.
Remember! Before you delete the account, make sure your account has a balance equal to 0 PLN. If you have unused means on the account, indicate a bank account number to which they are to be refunded.

CAN MINORS HAVE AN ACCOUNT?

Yes, as long as they are above 13 years of age and their parent or legal guardian grants consent for this. Such consent must be scanned and sent in an electronic/hardcopy format to the address of the operator. Sample consent is available in the TERMS OF SERVICE tab. During registration, details of the minor who will be using the system must be indicated.

HOW TO ADD AN RFID CARD TO ACCOUNT?

In order to pair an RFID card up with Account, the User must have an open bike rental on their Account.
The Client should apply an RFID card to the reader located on the back mudguard of the rented bike.
Pairing up the card by means of the reader on the bike is possible during the initial 2 minutes post commencing bike rental.
The card will be connected with the Account. All further rentals may now take place through placing the card which has been paired up with the Account to the RFID reader of the bike.

HOW CAN I TOP UP MY ACCOUNT?

You can top up your account after logging in to our mobile application or website. Available methods of payment include, among others, payment card, bank transfer or BLIK.

HOW TO RESTART THE ACCOUNT PIN?

Go to the website or to the Nextbike mobile application and use the “FORGOT PIN” / “FORGOT PIN?” Option.

WHY IS MY ACCOUNT INACTIVE?

The account is active when you have at least 10 PLN.

Make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address.
An account may also not be active in the event of a blockade if you have not acted in accordance with the rules. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.

CAN Y RENT A BiKeR BIKES WITH AN ACCOUNT SET UP IN A DIFFERENT BIKE SYSTEM?

Yes. BiKeR System is compatible with other Nextbike systems, which means that setting up an account in one of the systems enables the use of bike rental stations in other cities, provided that these systems allows for such a possibility.

HOW TO END A PARKING MODE?

In the Nextbike mobile application:

  • open the MY RENTALS tab,
  • click on OPEN LOCK,
  • O-lock blockade will open automatically.
IS PARKING CHARGED?

Yes, PARKING is not a bike return – the rental period is still counted.

HOW TO SWITCH ON A PARKING MODE?

In the Nextbike mobile application:

  • select PARK,
  • read the instructions on the phone screen,
  • close the o-lock (is located on the back wheel).
WHAT TO DO IF THE O-LOCK DOES NOT CLOSE?

Check correct positioning of the rear wheel – it should be positioned evenly towards the o-lock blockade so that it could cover it without touching the spoke.
In case of further difficulties, contact our 24/7 open Call Center.

WHAT TO DO IF THE O-LOCK DOES NOT OPEN?

Check if the o-lock blockade positioning is correct – it should not touch the bike’s spoke. If it gets in the way, change the position of the rear wheel.
In case of further difficulties, contact our 24/7 open Call Center.

WHERE CAN I RETURN A BIKE?

BiKeR bikes may be returned, at BiKeR station and in other locations of your choice within the BiKeR area of usage.

Remember! Bike return outside of the station will cost an additional fee of 10 PLN.

Do not leave your bike in a hardly accessible place, such as closed parking lots by the shopping malls, closed estates, private properties. e.t.c

WHERE CAN I RENT A BIKE?

Above all, at the BiKeR station, but also outside of it.
The locations of BiKeR stations and the locations of the free standing bikes may be found on the website under MAP OF STATIONS as well as in the Nextbike mobile application.

Have you rented a bike outside of a bike station? Return the bike to any BiKeR station and we will top up your account with a bonus of 2 PLN.

HOW TO REPORT BIKE THEFT?

Has your rented bike been stolen? You must inform our Consultant immediately about such case, by calling our 24/7 Call Center

HOW TO REPORT A BICYCLE ACCIDENT?

If, during your bike rental, an accident or a collision occurs, write down a statement and/or call the Police to the site. Moreover, remember to inform our 24/7 Call Center about the event within the maximum of 24 hours from the time of its occurrence.

HOW REPORT A BIKE DEFECT?

Information containing the number of your rented bike with a description of a defect must be passed on by means of our mobile application, contact form or through calling our 24/7 Call Center. Our maintenance crew will handle the defects as soon as possible and your Submission will allow up to react even faster!

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